Are Pashm & Co. items guaranteed?
We are dedicated to making the highest-quality pashmina products in the world. However, if for any reason you are not satisfied with your order, please return it within 7 days of receipt for an exchange or a refund.
Pashm & Co. offers 7 days after receipt of your purchase to decide if you are completely satisfied. If, for some reason, you wish to return your purchase, notify Pashm & Co. by e-mail at [email protected] You will be issued a return authorization number, as well as a return address. Returns made without prior authorization will be refused at our office. Refunds on authorized returned merchandise will be made to your credit card upon receipt of goods. All returned products are subject to a 15% restocking fee, and must be in resalable condition. Shipping charges will not be refunded on orders returned for customer remorse. Pashm & Co. reserves the right to inspect the condition of all returned products before issuing a refund.
We maintain a high level of workmanship. Each item is inspected and packaged by hand before it is shipped. As with all handmade items, there may be slight imperfections in the fiber or the weaving process, making each piece one of a kind. We believe these imperfections add character, knowing these items are made by people, not machines. However, if an item is damaged or defective we will replace it.
For damaged or defective merchandise, notify Pashm & Co. by e-mail at [email protected] We will issue you a return authorization number and a pre-paid USPS label to print and place on your return envelope. Upon receipt of the defective/damaged merchandise at our location, you may choose to either be refunded the full amount of the defective/damaged merchandise or a replacement will made. If refunded, the credit will show up on your credit card. Any returns without a prior return authorization number will be refused at the Pashm & Co. office. Pashm & Co. reserves the right to inspect the condition of all returned products before issuing a full refund or replacement.
Do you accept returns or exchanges?
Returns are accepted for exchange or refund with an authorization number by sending a request to [email protected] Please send the item within 7 days of receipt to:
Pashm & Co.
4 8th Street
Petaluma, CA 94952
The customer will be responsible for return postage.